Insurance Verification-Our staff is happy to call your insurance provider prior to your appointment to determine your eligibility and benefits for therapy. This includes whether we are in or out of your providers network, deductibles, visit maximum, co-insurance, & co-pays. A quote of benefits and/or authorization does not guarantee payment or verify eligibility. Payment of benefits are subject to all terms, conditions, limitations, and exclusions of the member’s contract at time of service. A co-pay may be required prior to your therapy visits. An option to pay in full at time of service is always available, and will result in a 15% discount on therapy services.
Prescription for Therapy- Patients coming to therapy after seeing a physician will have a prescription for therapy. If your physician has given you a prescription for therapy, please bring it with you on your first visit. In some cases, your physician will let you know if he/she is faxing the prescription to us instead of having you bring one in.
Direct Access- We can see you as a patient for 30 days without a prescription for physical therapy. However, your therapist may determine that it is a good idea to see a physician after your initial therapy visit. Children under 12 are not eligible for Direct Access, and must have a physicians referral at the time of service.
Patient Registration Forms- Our patient registration forms can be found on our website, under therapy forms or click here. If you are unable to print these forms from home, you may pick up your paperwork at one of our locations prior to your appointment. If you are unable to obtain these forms prior to your appointment at Proactive Rehabilitation, please arrive 15-20 minutes prior to your appointment to ensure that your therapist has a full hour to evaluate and treat you.
What to Wear- Dress comfortable and choose clothing that won't restrict your movement. Wear athletic or other supportive shoes, and clothing that allows for access to the affected area. If your discomfort is affecting your neck, shoulder, or back, a gown will be provided for you. For lower back, hip knee, or leg injuries, you should bring or wear shorts. You'll be able to change into appropriate clothes at the clinic.
What to Bring- A copy of your insurance card and drivers licence will be required upon initial visit. Please bring your therapy referral (if applicable) and any paperwork you may have filled out prior to your first visit. If you wear hearing aides or glasses, it would be preferred if you wear them to the appointment.
During Your Appointment- You will meet with your primary Physical, Occupational, or Speech Therapist who will evaluate your injury or condition, discuss your goals and specific needs and develop an individualized treatment plan. The length of your treatment plan and frequency of visits will be based on your specific injury/condition, the physician prescription, your insurance plan and the therapist's recommended treatment plan.